Policies
When Durability Counts, Let the Experts Help

Turnaround Time

Our current turnaround time is approximately 7-10 business days, on average.  The turnaround time on your order starts when you’ve paid in full, we have all information required to complete your order (all artwork, quantities, colors, shipping info, etc.) and your artwork has been approved. A delay in receipt of any of this info could result in production delays. If you have a deadline for your order, it is very important that you let us know when placing your order.  If you need a rush order, 25% of the total order will be applied if we are able to accommodate.

Pricing

Due to changes in supply and business operations, pricing is subject to change without notice. Invoices will reflect current pricing and will not be adjusted to reflect any previously offered pricing.

Apparel Minimums

Minimum orders apply to all of our decoration processes. At this time we cannot accommodate single item orders in our processes.

Customer Supplied Garments

We do not accept customer-supplied products for screen printing.

We do accept customer-supplied products for embroidery. Garments must be new with tags and not worn. We reserve the right to reject customer-supplied goods.

Minimums and upcharges for customer-supplied garments will apply.

Payment Terms

Orders must be paid in full before production begins unless otherwise approved.  To set up payment terms, please complete our credit application.

A tax-exempt form must be submitted to: [email protected]strykertough.com to be exempt from sales tax. We are not responsible for tax refunds if a certificate is not on file.

We accept Visa, Mastercard, American Express, and Discover cards.  Business checks are also accepted; returned checks will be subject to a $25 returned check fee.

Artwork Approval

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, placement of the art, and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses.

Backorders & Out-of-Stock Items

All garments are ordered after your order is placed therefore we cannot always guarantee their availability. We are not responsible for items that are out of stock.  If items are out of stock, we will provide you with a comparable replacement.

Quality Assurance

We check every custom product as it comes in and out of production to assure quality and specifications. It is your responsibility as the customer to check over your custom items as you receive them. We allow an industry-standard 72-hour window from the time you receive the goods to notify us of any issues with the order.

Return Policy

We strive to provide the best quality products and services to our customers.  Any custom items that are considered defective by our staff or vendor will be replaced at no cost.  We reserve the right to use our professional judgment on the defects of the product. We must receive your return request within 72 hours of your pickup or shipping date. Apparel products must be in new condition and unwashed to be eligible for return. Due to the customizations of our products no other returns are accepted.

Copyright & Trademark Policy

We will not print designs that use copyrighted or trademarked material according to state and federal laws. We cannot reproduce any trademarked logo without the written permission of the owner.

Employee Identification Policy

Purpose
The purpose of this Policy is to facilitate security of personnel entering and working in the building at STRYKER. To ensure the safety and security of employees, our secured information, and visitors
at all times while in our building.
Policy Statement
Each employee of STRYKER is required to always wear an identification badge while present in the
building.
Visitors of STRYKER are required to wear a “Visitor” identification badge while in the facility at all times.
The identification badge must be worn on the person’s clothing in such a fashion to be clearly visible at all times.

Workplace Visitors Policy

Policy brief & purpose
Our Workplace Visitors Policy outlines our rules for receiving visitors to our premises. We want to
ensure that visitors will not:
• Pose threats to our premises, information, and property
• Distract employees from their work
• Be exposed to danger
Scope:
This policy applies to all employees of STRYKER. “Workplace visitors” may refer to employees’ friends and family (referred to as personal visitors) contractors, external vendors, stakeholders, and the public.
Policy elements:
The following rules apply for all kinds of visitors:
• Visitors should sign in at the front desk in the Visitor log.
• Visitors will receive Visitor badges. They must return them to the front desk once the
visit is over.
• Employees must always accompany their visitors while they are inside our premises.
• Our internet usage, data protection and confidentiality policies temporarily cover our visitors while they are on company premises. They must not misuse our internet connection, disclose confidential information, or take photographs of restricted areas.
If they do not conform, they may be escorted out of the building or face prosecution if appropriate.
• Visitors who require access to secured information or areas must sign the visitor log in the appropriate areas (for example the server room). Entry to these areas may
require Management to be present for access.
Visitors are allowed during work hours M-F 7:30a-4:30p. For special after-hours events, visitors are welcome with notice to Human Resources.
What is the policy for personal visitors in the workplace?
As a general rule, employees may not allow access to our buildings to unauthorized visitors. Employees may bring visitors into the building by having them sign in at the front desk and receive a visitors’ badge.
Common areas, like the front showroom/ lobby, may be open to visitors. We advise our employees to only permit visitors in those areas for a brief time and for specific reasons. These visitors do not need to sign the visitor log.
Employees are responsible for accompanying these visitors at all times.
Contractors and service vendors
Contractors, suppliers, and service vendors, like IT technicians, electricians, and plumbers, can enter our premises only to complete their job duties. Front-desk employees are responsible for providing contractors and vendors with badges and having them sign the visitor log. They must instruct them to wear those badges on our premises.

Other kinds of visitors:
Our company may occasionally accept the following types of visitors:
• Students
• Customers
• Vendors
• Job candidates
• Business partners
• Employee family/ friends
If they go past the showroom/ lobby area, they should always sign in at the front desk, receive a visitor badge, and be accompanied by an employee while on company property.
Deliveries:
Anyone who delivers orders, mail or packages for employees should remain in the building’s front
lobby area or at the shipping/receiving door. Front office employees may accept deliveries on
behalf of employees.
Large deliveries (e.g. supplies) should be delivered to the shipping/receiving door. Employees
should verify the purpose of those visitors before allowing them access to our facility.
Dangerous or restricted areas
Employees may not bring or accept visitors to areas where there are dangerous machines or
chemicals, confidential records, or sensitive equipment.
Representatives of regulatory bodies (auditors) are exempted. In these cases, employees should
provide visitors with the necessary badges and protective equipment to enter premises when needed.
Unauthorized visitors
Staff who spot unauthorized visitors may ask them to sign in at the front desk or leave. Visitors who misbehave (e.g. engage in hate speech, cause disruption, or steal property) will be asked to leave and prosecuted if appropriate.
Employees who spot unauthorized visitors may refer them to any Management Team Member.
Disciplinary Action
Employees who violate this policy may face disciplinary consequences in proportion to their
violation. HR will determine how serious an employee’s offense is and take the appropriate action:
• For minor violations (e.g. bringing in personal visitors without authorization),
employees may only receive verbal reprimands.
• For more serious violations (e.g. bringing in unauthorized visitors who rob or damage
company property), employees may face severe disciplinary actions up to and
including termination.